{"id":8551,"date":"2023-03-03T09:39:17","date_gmt":"2023-03-03T14:39:17","guid":{"rendered":"https:\/\/greenstonesystems.com\/?page_id=8551"},"modified":"2025-12-04T14:28:41","modified_gmt":"2025-12-04T19:28:41","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/greenstonesystems.com\/customer-support\/","title":{"rendered":"Customer Support &#8211; Greenstone Agribusiness Software Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; next_background_color=&#8221;#f2f2f2&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0) 0%|rgba(25,25,25,0.1) 50%|rgba(68,55,65,0.82) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/greenstonesystems.com\/wp-content\/uploads\/2025\/06\/smart-farming-with-digital-data.jpg&#8221; 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header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#443741&#8243; header_2_font_size=&#8221;72px&#8221; header_2_line_height=&#8221;1.2em&#8221; max_width=&#8221;900px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_2_font_size_tablet=&#8221;60px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>We&#8217;re Here <strong>to Help<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;TAB  &#8211; Typeform &#8211; Let&#8217;s Chat&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div data-tf-live=\"01JYCK67NBKC4M8TQ5VZ25A7BS\"><\/div>\n<p><script src=\"\/\/embed.typeform.com\/next\/embed.js\"><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; 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Our goal is to meet and exceed your expectations by delivering timely, professional, and efficient assistance every step of the way.<\/p>\n<p>&nbsp;<\/p>\n<h3>Our <strong>Support Vision<\/strong><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Features Desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; max_width_tablet=&#8221;440px&#8221; max_width_phone=&#8221;440px&#8221; max_width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0em||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; transform_translate_linked__hover=&#8221;off&#8221; custom_padding=&#8221;40px|40px|40px|40px|false|false&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;100ms&#8221; animation_speed_curve=&#8221;ease&#8221; link_option_url=&#8221;#&#8221; border_radii=&#8221;on|32px|32px|32px|32px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_color__hover_enabled=&#8221;on|desktop&#8221; box_shadow_color__hover=&#8221;rgba(0,0,0,0.07)&#8221; transform_styles__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover=&#8221;0px|-2px&#8221;][et_pb_image src=&#8221;https:\/\/greenstonesystems.com\/wp-content\/uploads\/2025\/06\/icons-purpose-olive.png&#8221; alt=&#8221;icons &#8211; purpose&#8221; title_text=&#8221;icons &#8211; purpose olive&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; height=&#8221;87px&#8221; height_tablet=&#8221;87px&#8221; height_phone=&#8221;87px&#8221; height_last_edited=&#8221;on|tablet&#8221; max_height=&#8221;70px&#8221; custom_margin=&#8221;0px||36px||false|false&#8221; custom_margin_tablet=&#8221;0px||40px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text content_tablet=&#8221;<\/p>\n<h3>Customer First, Always<\/h3>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h3>Customer First, Always<\/h3>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins||||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#528D2F&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;0px||30px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||15px||false|false&#8221; header_3_font_size_tablet=&#8221;25px&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Customer First,<br \/>Always<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We put your needs at the center of everything we do. 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That\u2019s why we focus on resolving issues quickly and correctly the first time. By being proactive, detail-oriented, and solution-driven, we aim to minimize downtime and keep your business running smoothly.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; transform_translate_linked__hover=&#8221;off&#8221; custom_padding=&#8221;40px|40px|40px|40px|false|false&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;2000ms&#8221; animation_speed_curve=&#8221;ease&#8221; link_option_url=&#8221;#&#8221; border_radii=&#8221;on|32px|32px|32px|32px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_color__hover_enabled=&#8221;on|desktop&#8221; box_shadow_color__hover=&#8221;rgba(0,0,0,0.07)&#8221; transform_styles__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover=&#8221;0px|-2px&#8221;][et_pb_image src=&#8221;https:\/\/greenstonesystems.com\/wp-content\/uploads\/2025\/06\/icons-people-olive.png&#8221; alt=&#8221;icons &#8211; people&#8221; title_text=&#8221;icons &#8211; people olive&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; height=&#8221;87px&#8221; height_tablet=&#8221;87px&#8221; height_phone=&#8221;87px&#8221; height_last_edited=&#8221;on|tablet&#8221; max_height=&#8221;70px&#8221; custom_margin=&#8221;0px||36px||false|false&#8221; custom_margin_tablet=&#8221;0px||40px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins||||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#528D2F&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;0px||30px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||15px||false|false&#8221; header_3_font_size_tablet=&#8221;25px&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Built on Trust and Collaboration<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Strong relationships are key to great support. 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That\u2019s why we focus on resolving issues quickly and correctly the first time. By being proactive, detail-oriented, and solution-driven, we aim to minimize downtime and keep your business running smoothly.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; transform_translate_linked__hover=&#8221;off&#8221; custom_padding=&#8221;40px|40px|40px|40px|false|false&#8221; animation_style=&#8221;flip&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;150ms&#8221; animation_speed_curve=&#8221;ease&#8221; link_option_url=&#8221;#&#8221; animation_delay_tablet=&#8221;150ms&#8221; animation_delay_phone=&#8221;150ms&#8221; animation_delay_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|32px|32px|32px|32px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_color__hover_enabled=&#8221;on|desktop&#8221; box_shadow_color__hover=&#8221;rgba(0,0,0,0.07)&#8221; transform_styles__hover_enabled=&#8221;on|desktop&#8221; transform_scale__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover_enabled=&#8221;on|desktop&#8221; transform_rotate__hover_enabled=&#8221;on|desktop&#8221; transform_skew__hover_enabled=&#8221;on|desktop&#8221; transform_origin__hover_enabled=&#8221;on|desktop&#8221; transform_translate__hover=&#8221;0px|-2px&#8221;][et_pb_image src=&#8221;https:\/\/greenstonesystems.com\/wp-content\/uploads\/2025\/06\/icons-people-olive.png&#8221; alt=&#8221;icons &#8211; people&#8221; title_text=&#8221;icons &#8211; people olive&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; align_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; height=&#8221;87px&#8221; height_tablet=&#8221;60px&#8221; height_phone=&#8221;87px&#8221; height_last_edited=&#8221;on|tablet&#8221; max_height=&#8221;70px&#8221; custom_margin=&#8221;0px||36px||false|false&#8221; custom_margin_tablet=&#8221;0px||30px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins||||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#528D2F&#8221; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;0px||30px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px||15px||false|false&#8221; header_3_font_size_tablet=&#8221;22px&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Built on Trust and Collaboration<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Strong relationships are key to great support. Through open communication, shared learning, and a team-based approach, we work with you\u2014not just for you\u2014to build lasting trust and satisfaction.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Need Assistance Now&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#C86113&#8243; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; custom_margin=&#8221;0px||21px||false|false&#8221; 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text-decoration-color: #fff !important;\">via email<\/a>, call 800.366.2474, or explore our <a href=\"https:\/\/culturatech.atlassian.net\/wiki\/spaces\/GCD\/overview\" style=\"color: #fff !important;  text-decoration-color: #fff !important;\" target=\"_blank\" rel=\"noopener\">Knowledge Base.<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Contact CS&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2faed&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;80px||90px||false|false&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; custom_margin=&#8221;0px||21px||false|false&#8221; custom_margin_tablet=&#8221;0px||60px||false|false&#8221; custom_margin_phone=&#8221;0px||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|2em|0px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_speed_curve=&#8221;ease&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; admin_label=&#8221;Column&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a id=\"contactsupport\" name=\"contactsupport\"><\/a>[\/et_pb_code][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Poppins|300|||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#443741&#8243; header_2_font_size=&#8221;56px&#8221; custom_margin=&#8221;40px||10px||false|false&#8221; custom_margin_tablet=&#8221;0px||2px||false|false&#8221; custom_margin_phone=&#8221;0px||2px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px|0px|0px||false|false&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_phone=&#8221;26px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact <strong>Customer Support<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;21px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_text_color=&#8221;#EE7623&#8243; header_3_text_color=&#8221;#EE7623&#8243; header_3_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;21px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Need Assistance Now?<\/h2>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;||||on|||#528E30|&#8221; link_text_color=&#8221;#528E30&#8243; custom_margin=&#8221;0px||40px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Contact Customer Support <a href=\"mailto:mysupport@culturatech.com\">via email<\/a>, or call 800.366.2474, or explore our <a href=\"https:\/\/culturatech.atlassian.net\/wiki\/spaces\/GCD\/overview\" target=\"_blank\" rel=\"noopener\">Knowledge Base.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; custom_margin=&#8221;0px||50px||false|false&#8221; custom_margin_tablet=&#8221;0px||50px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|2em|0px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_speed_curve=&#8221;ease&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;21px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_text_color=&#8221;#528E30&#8243; header_3_text_color=&#8221;#528E30&#8243; header_3_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;21px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Support Case Workflow<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;||||on|||#528E30|&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||2em||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Every support request matters. Here&#8217;s what happens when you submit a case:<\/p>\n<ul>\n<li><strong>Initial Triage<\/strong> \u2013 Our support team reviews and categorizes your issue<\/li>\n<li><strong>Investigation<\/strong> \u2013 A Greenstone Technical Specialist dives in to resolve it promptly<\/li>\n<li><strong>Escalation if Needed<\/strong> \u2013 If deeper expertise is required, a Technical Expert steps in<\/li>\n<li><strong>Ongoing Collaboration<\/strong> \u2013 We work closely with our Development Team to escalate issues when necessary<\/li>\n<\/ul>\n<p>This structured, collaborative approach ensures issues are handled efficiently and effectively.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;21px&#8221; text_line_height=&#8221;1.6em&#8221; header_3_text_color=&#8221;#528E30&#8243; header_3_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;21px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>What&#8217;s New with Greenstone Products<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;||||on|||#528E30|&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||2em||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Access the latest &#8220;What&#8217;s New&#8221; documentation for Greenstone products <a href=\"https:\/\/culturatech.atlassian.net\/wiki\/spaces\/GWN\/overview\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#528D2F&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;21px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_text_color=&#8221;#528E30&#8243; header_3_text_color=&#8221;#528E30&#8243; header_3_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;21px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>System Health Checks<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;||||on|||#528E30|&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||2em||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"212\" data-end=\"254\">Keep your software performing at its best.<\/p>\n<p data-start=\"256\" data-end=\"563\">Greenstone\u2019s <strong data-start=\"269\" data-end=\"293\">System Health Checks<\/strong> are proactive evaluations designed to ensure your agribusiness software is running smoothly, securely, and efficiently. Our team reviews key performance indicators, system configurations, and usage trends to identify potential issues before they impact your operations.<\/p>\n<p data-start=\"565\" data-end=\"669\">Whether you&#8217;re preparing for a busy season or simply want peace of mind, regular health checks help you:<\/p>\n<ul data-start=\"670\" data-end=\"796\">\n<li data-start=\"670\" data-end=\"701\">\n<p data-start=\"672\" data-end=\"701\">Optimize system performance<\/p>\n<\/li>\n<li data-start=\"702\" data-end=\"729\">\n<p data-start=\"704\" data-end=\"729\">Prevent costly downtime<\/p>\n<\/li>\n<li data-start=\"730\" data-end=\"759\">\n<p data-start=\"732\" data-end=\"759\">Align with best practices<\/p>\n<\/li>\n<li data-start=\"760\" data-end=\"796\">\n<p data-start=\"762\" data-end=\"796\">Plan for future upgrades or growth<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"798\" data-end=\"858\">Stay ahead of the curve\u2014because your business depends on it.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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title_level=&#8221;h2&#8243; title_text_color=&#8221;#528D2F&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||8px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#443741&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;||||on|||#528E30|&#8221; link_text_color=&#8221;#528E30&#8243; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||2em||false|false&#8221; custom_padding_tablet=&#8221;0px||2em||false|false&#8221; custom_padding_phone=&#8221;0px||1em||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please complete the form below to request a <a href=\"https:\/\/greenstonesystems.com\/system-health-check\/\" target=\"_blank\" rel=\"noopener\">System Health Check<\/a> or submit an issue.<\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Typeform &#8211; Customer Support&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div data-tf-live=\"01JYCQV0R9S19RY4ZRK704WX6B\" data-tf-inline-on-mobile=\"true\"><\/div>\n<p><script src=\"\/\/embed.typeform.com\/next\/embed.js\"><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Hours&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;360deg&#8221; background_color_gradient_stops=&#8221;rgba(68,55,65,0.49) 0%|rgba(154,87,50,0.37) 50%|rgba(238,118,35,0.02) 99%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/greenstonesystems.com\/wp-content\/uploads\/2025\/06\/golden-wheat.jpg&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; z_index=&#8221;-1&#8243; custom_margin=&#8221;-98px||0px||false|false&#8221; custom_padding=&#8221;205px||115px||false|false&#8221; custom_padding_tablet=&#8221;205px||115px||false|false&#8221; custom_padding_phone=&#8221;185px||90px||false|false&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#443741&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; custom_margin=&#8221;0px||43px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_style=&#8221;fade&#8221; animation_speed_curve=&#8221;ease&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Poppins|300|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;72px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_2_font_size_tablet=&#8221;60px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Customer Support <strong>Hours<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Hours&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1400px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|8px|||false|false&#8221; custom_padding_tablet=&#8221;|0px||0px|false|false&#8221; custom_padding_phone=&#8221;|0px||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; animation_style=&#8221;fade&#8221; animation_speed_curve=&#8221;ease&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Plus Jakarta Sans|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||30px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;24px&#8221; text_font_size_phone=&#8221;21px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span><strong>Normal Hours of Operation\u200b<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span>Monday \u2013 Friday \u200b| <\/span><span>7 am \u2013 5 pm CST<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Get expert support for Greenstone solutions. Access product help, training, and resources to run your agribusiness smoothly.<\/p>\n","protected":false},"author":5,"featured_media":84544,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[vc_row][vc_column][vc_single_image image=\"8836\" img_size=\"full\" alignment=\"center\"][vc_empty_space height=\"1em\"][vc_row_inner disable_element=\"yes\"][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Mon - January 20<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Martin Luther King Jr. Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=\"yes\"][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Mon - February 17<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Presidents' Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=\"yes\"][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Mon - May 26<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Memorial Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Fri - July 4<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Independence Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Mon - September 1<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Labor Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>Tue - November 11<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Veterans Day[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>November 27, 28<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Thanksgiving[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<strong>December 25, 26<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]Christmas[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_column_text]<span style=\"color: #ee7623;\"><strong>CLOSED<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_separator color=\"custom\" css=\".vc_custom_1731103377331{padding-top: 10px !important;padding-bottom: 10px !important;}\" accent_color=\"#ee7623\"][\/vc_column_inner][\/vc_row_inner][ultimate_heading main_heading=\"Support Case Workflow\" alignment=\"left\" main_heading_margin=\"margin-top:1em;margin-bottom:1em;\"]<span style=\"font-size: 14pt;\">T<span class=\"S1PPyQ\">o fully support your agribusiness, Greenstone Support Team triages each support case upon submission. Then, Greenstone Technical Specialists investigate the case, resolving the issue as soon as possible. A Technical Expert is involved when a deeper level of support is necessary.\u00a0<\/span><\/span><span style=\"font-size: 14pt;\"><span class=\"S1PPyQ\">Greenstone Customer Support Team works directly with Development to create JIRAs, when necessary.<\/span><\/span>[\/ultimate_heading][vc_empty_space][vc_single_image image=\"8778\" img_size=\"full\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\"80px\"][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1680203742954{background-color: #e7e7e7 !important;}\"][vc_column][vc_empty_space][ultimate_heading main_heading=\"For Optimal Customer Support Experience\" alignment=\"left\"][\/ultimate_heading][vc_empty_space][vc_row_inner][vc_column_inner width=\"1\/2\"][ultimate_heading main_heading=\"Checklist When Creating a Case\" heading_tag=\"h3\" main_heading_color=\"#000000\" alignment=\"left\"][\/ultimate_heading][vc_empty_space height=\"10px\"][ultimate_heading heading_tag=\"h3\" alignment=\"left\"]\r\n<table class=\" alignleft\" style=\"height: 162px; width: 94.7485%; border-style: hidden;\" border=\"0\" cellspacing=\"3\" cellpadding=\"3\">\r\n<tbody>\r\n<tr style=\"height: 23px;\">\r\n<td style=\"height: 23px; width: 3.11111%;\"><strong><span style=\"font-size: 14pt; color: #69c6b9;\">\u221a<\/span><\/strong><\/td>\r\n<td style=\"height: 23px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">How many users are affected by the issue?<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 23px;\">\r\n<td style=\"height: 23px; width: 3.11111%;\"><span style=\"color: #69c6b9;\"><strong><span style=\"font-size: 14pt;\">\u221a<\/span><\/strong><\/span><\/td>\r\n<td style=\"height: 23px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">When did the problem begin?<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 23px;\">\r\n<td style=\"height: 23px; width: 3.11111%;\"><strong><span style=\"font-size: 14pt; color: #69c6b9;\">\u221a<\/span><\/strong><\/td>\r\n<td style=\"height: 23px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">Has this issue happened before? If so, when &amp; provide details?<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 23px;\">\r\n<td style=\"height: 23px; width: 3.11111%;\"><span style=\"color: #69c6b9;\"><strong><span style=\"font-size: 14pt;\">\u221a<\/span><\/strong><\/span><\/td>\r\n<td style=\"height: 23px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">What version of software are you on?<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 47px;\">\r\n<td style=\"height: 47px; width: 3.11111%;\"><span style=\"color: #69c6b9;\"><strong><span style=\"font-size: 14pt;\">\u221a<\/span><\/strong><\/span><\/td>\r\n<td style=\"height: 47px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">What are the exact steps you took to produce the issue? (Provide screenshots)<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 23px;\">\r\n<td style=\"height: 23px; width: 3.11111%;\"><strong><span style=\"font-size: 14pt; color: #69c6b9;\">\u221a<\/span><\/strong><\/td>\r\n<td style=\"height: 23px; width: 155.361%;\"><span style=\"font-size: 14pt; color: #000000;\">What steps have you taken to try to resolve the issue yourself?<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n[\/ultimate_heading][vc_empty_space height=\"10px\"][vc_column_text]<span style=\"font-size: 14pt; color: #000000;\">The answers to these questions will help Customer Support better triage your issue in a timely manner.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\" css=\".vc_custom_1677861992053{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: px !important;padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}\"][ultimate_heading main_heading=\"Customer Support Tips\" heading_tag=\"h3\" main_heading_color=\"#000000\" alignment=\"left\"][\/ultimate_heading][vc_empty_space height=\"20px\"][vc_column_text css=\".vc_custom_1680202194471{margin-top: 3px !important;margin-right: 3px !important;margin-bottom: 3px !important;margin-left: 3px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #69c6b9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #898a8d !important;border-left-style: solid !important;border-right-color: #898a8d !important;border-right-style: solid !important;border-top-color: #898a8d !important;border-top-style: solid !important;border-bottom-color: #898a8d !important;border-bottom-style: solid !important;}\"]\r\n<p class=\"_04xlpA direction-ltr align-center para-style-body\" style=\"text-align: left; padding-left: 40px;\"><span class=\"S1PPyQ\" style=\"font-size: 14pt; color: #000000;\">Call 800-366-2474 when you experience a SEVERE impact to your workflow. <\/span><span class=\"S1PPyQ\" style=\"font-size: 14pt; color: #000000;\">Example \"System Down\"<\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text css=\".vc_custom_1680202206098{margin-top: 3px !important;margin-right: 3px !important;margin-bottom: 3px !important;margin-left: 3px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #69c6b9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #898a8d !important;border-left-style: solid !important;border-right-color: #898a8d !important;border-right-style: solid !important;border-top-color: #898a8d !important;border-top-style: solid !important;border-bottom-color: #898a8d !important;border-bottom-style: solid !important;}\"]\r\n<p class=\"_04xlpA direction-ltr align-center para-style-body\" style=\"text-align: left; padding-left: 40px;\"><span class=\"S1PPyQ\" style=\"font-size: 14pt; color: #000000;\">Provide an assessment on how the issue is impacting your business.<\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text css=\".vc_custom_1680202218462{margin-top: 3px !important;margin-right: 3px !important;margin-bottom: 3px !important;margin-left: 3px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #69c6b9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #898a8d !important;border-left-style: solid !important;border-right-color: #898a8d !important;border-right-style: solid !important;border-top-color: #898a8d !important;border-top-style: solid !important;border-bottom-color: #898a8d !important;border-bottom-style: solid !important;}\"]\r\n<p class=\"_04xlpA direction-ltr align-center para-style-body\" style=\"text-align: left; padding-left: 40px;\"><span class=\"S1PPyQ\" style=\"color: #000000; font-size: 14pt;\">Provide as many details as possible about the issue you are experiencing when creating the case.<\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text css=\".vc_custom_1680202228862{margin-top: 3px !important;margin-right: 3px !important;margin-bottom: 3px !important;margin-left: 3px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #69c6b9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #898a8d !important;border-left-style: solid !important;border-right-color: #898a8d !important;border-right-style: solid !important;border-top-color: #898a8d !important;border-top-style: solid !important;border-bottom-color: #898a8d !important;border-bottom-style: solid !important;}\"]\r\n<p class=\"_04xlpA direction-ltr align-center para-style-body\" style=\"text-align: left; padding-left: 40px;\"><span class=\"S1PPyQ\" style=\"font-size: 14pt; color: #000000;\">Provide screenshots when appropriate.<\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text css=\".vc_custom_1680202238716{margin-top: 3px !important;margin-right: 3px !important;margin-bottom: 3px !important;margin-left: 3px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #69c6b9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #898a8d !important;border-left-style: solid !important;border-right-color: #898a8d !important;border-right-style: solid !important;border-top-color: #898a8d !important;border-top-style: solid !important;border-bottom-color: #898a8d !important;border-bottom-style: solid !important;}\"]\r\n<p class=\"_04xlpA direction-ltr align-center para-style-body\" style=\"text-align: left; padding-left: 40px;\"><span class=\"S1PPyQ\" style=\"color: #000000; font-size: 14pt;\">Provide step-by-step instructions to reproduce the issue.<\/span><\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\"10px\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\"80px\"][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1680260242827{background-color: #f5f9e6 !important;}\"][vc_column][vc_empty_space height=\"35px\"][ultimate_heading main_heading=\"How to Contact Greenstone Support\" main_heading_font_family=\"font_family:Montserrat|font_call:Montserrat|variant:900\" main_heading_style=\"font-weight:900;\"]\r\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt; color: #000000;\">To submit a case to Greenstone Support, you can either send an email or call. Please provide all the details of the issue you are experiencing to help us to better understand your case.<\/span><\/p>\r\n[\/ultimate_heading][vc_empty_space height=\"48px\"][vc_row_inner][vc_column_inner width=\"1\/2\"][just_icon icon=\"icomoon-the7-font-the7-mw-mail-04\" icon_size=\"40\" icon_color=\"#008345\" icon_link=\"url:mailto%3Amysupport%40culturatech.com|title:Support%20Email\" css_just_icon=\".vc_custom_1680259842556{margin-top: 10px !important;margin-right: 10px !important;margin-bottom: 10px !important;margin-left: 10px !important;}\"][vc_empty_space height=\"28px\"][ultimate_heading main_heading=\"Email Support\" heading_tag=\"h4\"]<span style=\"color: #008345;\"><a style=\"color: #008345;\" href=\"mailto:mysupport@culturatech.com\"><span class=\"S1PPyQ\" style=\"font-size: 14pt;\">mysupport@culturatech.com<\/span><\/a><\/span>[\/ultimate_heading][vc_empty_space height=\"5px\"][\/vc_column_inner][vc_column_inner width=\"1\/2\" css=\".vc_custom_1677861992053{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: px !important;padding-top: 0px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}\"][just_icon icon=\"icomoon-the7-font-the7-phone-05\" icon_size=\"40\" icon_color=\"#008345\" css_just_icon=\".vc_custom_1680260073049{margin-top: 10px !important;margin-right: 10px !important;margin-bottom: 10px !important;margin-left: 10px !important;}\"][vc_empty_space height=\"28px\"][ultimate_heading main_heading=\"Call Support\" heading_tag=\"h4\"]<span class=\"S1PPyQ\" style=\"font-size: 14pt; color: #000000;\">800-366-2474<\/span>[\/ultimate_heading][vc_empty_space height=\"5px\"][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\"5px\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\"40px\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][ultimate_heading main_heading=\"Tips for Optimal Experience\" alignment=\"left\"]<span class=\"S1PPyQ\" style=\"font-size: 14pt;\">In most scenarios, providing screenshots helps <a href=\"https:\/\/greenstonesystems.com\/customer-resources\/\">Greenstone Customer Support<\/a> understand what you are experiencing. It is important to include \"View Details\" content.<\/span>[\/ultimate_heading][vc_empty_space][vc_row_inner][vc_column_inner width=\"1\/2\"][ultimate_heading main_heading=\"Provide a Screenshot of the Following:\" heading_tag=\"h3\" alignment=\"left\"]\r\n<ul>\r\n \t<li><span class=\"S1PPyQ\" style=\"font-size: 14pt;\">Error message or window you are referencing<\/span><\/li>\r\n \t<li><span class=\"S1PPyQ\" style=\"font-size: 14pt;\">Whole screen (to better determine where you are in the application)<\/span><\/li>\r\n \t<li><span class=\"S1PPyQ\" style=\"font-size: 14pt;\">Step-by-step instructions on how to reproduce the issue<\/span><\/li>\r\n \t<li><span class=\"S1PPyQ\" style=\"font-size: 14pt;\">Receiving an Error Message? Include the \u201cView Details\u201d in your case description\/screenshot<\/span><\/li>\r\n<\/ul>\r\n[\/ultimate_heading][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"8810\" img_size=\"medium\" alignment=\"center\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\"80px\"][vc_separator color=\"custom\" border_width=\"3\" el_width=\"70\" accent_color=\"#008345\"][vc_empty_space height=\"80px\"][\/vc_column][\/vc_row][vc_row][vc_column][ultimate_heading main_heading=\"Additional Customer Support Resources\"][\/ultimate_heading][vc_empty_space height=\"16px\"][ult_ihover thumb_shape=\"square\" thumb_height_width=\"200\" responsive_size=\"on\" gutter_width=\"150\"][ult_ihover_item title=\"Customer Resources\" thumb_img=\"id^8833|url^https:\/\/greenstonesystems.com\/wp-content\/uploads\/2023\/03\/Customer-Support-Resources.png|caption^null|alt^Customer Support Resources|title^Customer Support Resources|description^null\" hover_effect=\"effect13\" block_click=\"link\" block_link=\"url:https%3A%2F%2Fgreenstonesystems.com%2Fcustomer-resources%2F|title:Customer%20Resources\" block_border_size=\"3\" title_responsive_font_size=\"desktop:22px;\" title_responsive_line_height=\"desktop:28px;\" desc_responsive_font_size=\"desktop:12px;\" desc_responsive_line_height=\"desktop:18px;\"][\/ult_ihover_item][ult_ihover_item title=\"Product Knowledge Base\" thumb_img=\"id^8832|url^https:\/\/greenstonesystems.com\/wp-content\/uploads\/2023\/03\/Knowledge-Base.png|caption^null|alt^Knowledge Base|title^Knowledge Base|description^null\" hover_effect=\"effect13\" block_click=\"link\" block_link=\"url:https%3A%2F%2Fculturatech.atlassian.net%2Fwiki%2Fspaces%2FGCD%2Foverview|title:Knowledge%20Base\" block_border_size=\"3\" title_responsive_font_size=\"desktop:22px;\" title_responsive_line_height=\"desktop:28px;\" desc_responsive_font_size=\"desktop:12px;\" desc_responsive_line_height=\"desktop:18px;\"][\/ult_ihover_item][ult_ihover_item title=\"What's New Documentation\" thumb_img=\"id^8834|url^https:\/\/greenstonesystems.com\/wp-content\/uploads\/2023\/03\/Whats-New.png|caption^null|alt^What's New|title^What's New|description^null\" hover_effect=\"effect13\" block_click=\"link\" block_link=\"url:https%3A%2F%2Fculturatech.atlassian.net%2Fwiki%2Fspaces%2FGWN%2Foverview|title:What's%20New\" block_border_size=\"3\" title_responsive_font_size=\"desktop:22px;\" title_responsive_line_height=\"desktop:28px;\" desc_responsive_font_size=\"desktop:12px;\" desc_responsive_line_height=\"desktop:18px;\"][\/ult_ihover_item][\/ult_ihover][\/vc_column][\/vc_row]","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-8551","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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